Quality Management

Základem úspěchu každého kontaktního centra nebo dispečinku je systematické hodnocení kvality práce agentů a neustálé zlepšování jejich schopností. Řízení managementu kvality pomáhá výrazným způsobem zefektivňovat provoz kontaktního centra, snižovat provozní náklady a pružně reagovat na další potřeby kontaktního centra.

Produkty:

ReDAT QualityChart

Modul Quality Managementu pro systematické hodnocení kvality práce agentů.

ReDAT Reporting

Modul Quality Managementu pro tvorbu analýz a jejich grafické zobrazení.

ReDAT Coaching

Modul Quality Managementu pro komunikaci mezi supervizorem a agentem.

ReDAT Dashboard

Modul Quality Managementu pro grafické zobrazení požadovaných výsledků.

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Others

PRODUKTY

Quality Management

ReDAT QualityChart

ReDAT Reporting

ReDAT Coaching

ReDAT Dashboard

Kontaktní údaje

Menu

Kontaktní údaje

Menu

PRODUKTY

Quality Management

ReDAT QualityChart

ReDAT Reporting

ReDAT Coaching

ReDAT Dashboard

Kontaktní údaje

Menu

Kontaktní údaje

Menu

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